Privacy Policy

Last Updated: July 1st, 2026

ScalpMasters RI (“ScalpMasters RI,” “we,” “our” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, submitting a consultation request, uploading photographs, communicating with us or using our services.

This Privacy Policy explains the information we collect, how we use and disclose it, and the choices available to you.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

  • The ScalpMasters RI website
  • Website contact and consultation forms
  • Photograph-upload forms
  • Appointment and scheduling services
  • Email, telephone and text-message communications
  • Analytics, advertising and similar tracking technologies
  • Other interactions relating to our services

This policy does not apply to websites or services independently operated by third parties.

2. Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

  • Name
  • Email address
  • Telephone or mobile number
  • Service interests
  • Appointment and consultation information
  • Questions, messages and additional information submitted through forms
  • Photographs uploaded for consultation or evaluation
  • Information regarding your scalp, hair-loss concerns or desired results
  • Communication preferences
  • SMS or text-message consent records
  • Records of communications with us
  • Payment and transaction information, when applicable

Please do not submit medical records, Social Security numbers, financial account information or other highly sensitive information through general website forms.

Information Collected Automatically

When you visit our website, we and our technology providers may automatically collect information such as:

  • IP address
  • Approximate geographic location
  • Browser and device type
  • Operating system
  • Referring website or advertisement
  • Pages viewed
  • Links and buttons clicked
  • Date, time and duration of website visits
  • Cookie and advertising identifiers
  • Website interactions and conversion events
  • General website usage and performance information

Information Received From Other Sources

We may receive limited information from service providers involved in appointment scheduling, advertising, website analytics, communications or payment processing.

3. How We Use Information

We may use collected information to:

  • Respond to questions and consultation requests
  • Evaluate whether our services may be appropriate for your goals
  • Schedule and manage appointments
  • Provide requested services
  • Communicate about inquiries, consultations and appointments
  • Send confirmations, reminders and service-related updates
  • Send text messages when appropriate consent has been provided
  • Process payments and maintain business records
  • Provide customer service
  • Operate, maintain and improve the website
  • Understand website traffic and visitor activity
  • Measure advertising performance and conversions
  • Conduct advertising and remarketing activities
  • Detect fraud, misuse or security threats
  • Protect our business, customers and legal rights
  • Comply with applicable laws and legal obligations
  • • Use AI-assisted automation tools, CRM platforms, and workflow systems (including automated lead response, qualification, scheduling, and follow-up communications) to manage inquiries and customer interactions.

We will not use personal information for purposes that are materially different from those described in this policy without providing appropriate notice or obtaining consent where required.

4. Photographs and Consultation Information

Photographs submitted through our website are intended for private consultation, evaluation and service-planning purposes.

We will not publicly post, publish or use submitted photographs in advertising, social media, promotional materials, portfolios or before-and-after galleries without obtaining separate permission from the individual depicted, unless otherwise permitted or required by law.

You should only upload photographs that:

  • Depict you or an individual who has authorized the submission
  • You have the legal right to provide
  • Do not contain unrelated individuals or confidential information

Uploaded photographs may be stored by our website hosting, form-processing, cloud-storage or communications providers as reasonably necessary to transmit, review and retain the submission.

Although we use reasonable safeguards, no online upload or storage system can be guaranteed to be completely secure.

5. SMS and Text-Message Communications

When you voluntarily provide your mobile telephone number and agree to receive text messages, ScalpMasters RI may send conversational or informational messages regarding:

  • Your inquiry
  • Consultation requests
  • Appointment scheduling
  • Appointment confirmations and reminders
  • Follow-up questions
  • Services you requested or discussed

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to a message. After opting out, you may receive one final message confirming that your request has been processed.

For assistance, reply HELP or contact ScalpMasters RI using the contact information at the end of this policy.

Consent to receive text messages is optional and is not a condition of purchasing any product or service.

Providing a phone number without selecting the applicable SMS consent checkbox does not enroll you in recurring text messages.

We will only send promotional or marketing text messages when we have obtained any separate consent required for those messages.

Mobile Information and Consent

Mobile information will not be sold, rented or shared with third parties or affiliates for their own marketing or promotional purposes.

Text-message opt-in data and consent will not be sold or transferred to another business for its independent use.

We may provide mobile information to communications and technology service providers solely as necessary to operate our messaging program, deliver messages, maintain consent records and process opt-out requests. These providers are not authorized to use that information for their own marketing.

Consent applies only to ScalpMasters RI and the specific types of messages described when consent is obtained.

ScalpMasters RI maintains records of SMS consent when reasonably necessary to document when and how consent was provided.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts and similar technologies to:

  • Operate and secure the website
  • Remember preferences
  • Understand website traffic and usage
  • Measure website performance
  • Track conversions and inquiries
  • Evaluate advertising campaigns
  • Create advertising and remarketing audiences
  • Display advertising that may be more relevant to website visitors

Cookies are small files stored on a browser or device. Pixels and tags are technologies that can recognize certain website interactions and communicate limited information to technology providers.

Some cookies may be necessary for the website to function. Others may be used for analytics or advertising.

7. Google Analytics

We use Google Analytics to better understand how visitors find and use our website.

Google Analytics may collect information such as:

  • IP address
  • Device and browser information
  • Approximate location
  • Pages visited
  • Referring sources
  • Website activity
  • Interaction and conversion information

Google may use first-party cookies, device identifiers and similar technologies to collect and process this information.

Where Google Analytics Advertising Features are enabled, Google may also use advertising cookies and identifiers to support demographics reporting, advertising measurement, audience creation or remarketing.

We may connect Google Analytics with Google Ads, which can permit information to flow between those services for advertising measurement, attribution and audience purposes.

We do not intentionally use Google Analytics to collect the contents of website form fields, uploaded photographs, telephone numbers, email addresses or SMS consent information.

Visitors may limit Google Analytics through browser controls, our available cookie-preference settings or Google’s Analytics opt-out tools.

8. Google Ads

We use Google Ads and related conversion-tracking technologies to measure whether visitors interact with the website after viewing or clicking an advertisement.

Google Ads technologies may collect or receive:

  • Cookie and advertising identifiers
  • IP address
  • Browser and device information
  • Referring advertisement or campaign
  • Pages viewed
  • Website conversion events
  • General interactions with website buttons and forms

Google and its partners may use first-party and third-party cookies or identifiers together to measure advertising results, provide attribution and support remarketing.

Depending on our advertising configuration, visitors who have interacted with the website may later see advertisements from ScalpMasters RI on Google services or participating websites.

Visitors may control personalized Google advertising through Google Ads Settings, browser controls and available website cookie preferences.

9. Meta Pixel and Meta Advertising

We use the Meta Pixel and related Meta Business Tools to measure website activity and evaluate advertising displayed through Facebook, Instagram and other Meta services.

The Meta Pixel may collect or receive information including:

  • IP address
  • Browser and device information
  • Cookie and advertising identifiers
  • Pages viewed
  • Referring information
  • Website interactions
  • Conversion events
  • Information about whether an advertisement led to a website visit or inquiry

We may use this information to:

  • Measure advertising performance
  • Understand how visitors interact with the website
  • Attribute inquiries to advertisements
  • Create advertising audiences
  • Conduct remarketing
  • Improve advertising campaigns

Meta may process information collected through its technologies according to its own terms and privacy policies.

We do not intentionally use the Meta Pixel to collect uploaded photographs, the contents of form-message fields, SMS consent information or other information submitted for private consultation.

Visitors may manage advertising preferences through their Meta account settings, browser settings and available website cookie controls.

10. How We Disclose Information

We may disclose personal information to service providers that assist us with:

  • Website hosting and maintenance
  • Website form processing
  • Appointment scheduling
  • Customer communications
  • Text-message and email delivery
  • Cloud storage
  • Payment processing
  • Website analytics
  • Advertising measurement and attribution
  • Google and Meta advertising
  • Data security
  • Professional, accounting or legal services

These service providers may access information only as reasonably necessary to perform services for us or fulfill legal obligations.

We may also disclose information:

  • When required by law, subpoena, court order or government request
  • To investigate fraud, misuse or security incidents
  • To protect the rights, safety or property of ScalpMasters RI, our customers or others
  • In connection with a merger, acquisition, financing, sale or transfer of business assets, subject to applicable privacy requirements
  • With your direction or consent

11. Advertising and Disclosure of Online Activity

We do not sell lists of customer names, telephone numbers, email addresses, uploaded photographs or consultation details.

We may disclose limited online identifiers and website-activity information to Google, Meta and advertising providers for analytics, conversion measurement, attribution, audience creation and remarketing.

Depending on the law that applies to you, certain advertising-related disclosures may be considered targeted advertising, “sharing” or a “sale,” even when no money is exchanged.

You may request information about available opt-out options by contacting us. You may also limit advertising cookies through browser settings, available website cookie controls and the advertising preference tools offered by Google and Meta.

SMS opt-in information and messaging consent are excluded from advertising disclosures and will not be shared with third parties or affiliates for their own marketing or promotional purposes.

12. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Respond to inquiries
  • Provide consultations and services
  • Manage appointments and customer relationships
  • Maintain SMS consent and opt-out records
  • Maintain business and transaction records
  • Complete the purposes described in this policy
  • Resolve disputes
  • Enforce agreements
  • Satisfy legal, tax, accounting and regulatory obligations

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably needed, we may delete it, de-identify it or securely dispose of it.

13. Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.

However, no website, electronic communication, transmission method or storage system is completely secure. We cannot guarantee absolute security.

You should use caution when deciding what information to submit online.

14. Your Choices and Privacy Rights

Depending on where you live and applicable law, you may have the right to request that we:

  • Confirm whether we maintain personal information about you
  • Provide access to certain personal information
  • Correct inaccurate information
  • Delete information
  • Explain the categories of information collected
  • Explain the purposes for which information is used
  • Explain the categories of third parties receiving information
  • Limit or object to certain uses
  • Opt you out of targeted advertising or qualifying data disclosures
  • Provide a portable copy of certain information
  • Withdraw consent where processing is based on consent

We may need to verify your identity before completing a request. We may deny or limit a request where permitted by law, including when information must be retained for legal, security or business-record purposes.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

To submit a request, contact us using the email address or telephone number below.

Email Communications

You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting us directly.

You may continue to receive necessary transactional, appointment or service-related emails.

Text Messages

Reply STOP to discontinue text messages.

Cookies and Advertising

You may control cookies through:

  • Your browser settings
  • Available website cookie-preference controls
  • Google advertising settings
  • Google Analytics opt-out tools
  • Meta advertising preferences

Blocking cookies may affect website functionality.

15. Children’s Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

A parent or legal guardian who believes a child has provided information may contact us.

16. Third-Party Websites and Services

Our website may link to or integrate with third-party websites and services, including appointment-scheduling platforms, social-media websites, payment services and map services.

These third parties operate under their own privacy policies and terms. ScalpMasters RI is not responsible for the content, privacy practices or security of independently operated third-party services.

Review their policies before submitting information.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our services
  • Website technology
  • Advertising and analytics practices
  • Legal requirements
  • Business operations

The updated policy will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after an update is subject to the revised policy, except where additional notice or consent is required by law.

18. Contact ScalpMasters RI

Questions, privacy requests or concerns regarding this Privacy Policy may be directed to:

ScalpMasters RI
845 Oaklawn Avenue, Unit 103
Cranston, Rhode Island 02920

Phone: (401) 867-1097
 Email: michael@scalpmastersri.com


Mobile Messaging Compliance Disclaimer:

No mobile information will be shared with third parties/affiliates for marketing/promotional

purposes. Information sharing to subcontractors in support services, such as customer

service, is permitted. All the above categories exclude text messaging originator opt-in data

and consent; this information will not be shared with any third parties, excluding aggregators

and providers of the Text Message services.